Grievance Redressal
Last updated: 8 June 2026
Our Commitment
Ready Leasings Pvt. Ltd. (operating the Paisa Daily platform) is committed to providing fair and transparent service. This Grievance Redressal Mechanism is established in line with the Reserve Bank of India’s guidelines for NBFCs. If you are not satisfied with our services, you may escalate your concern through the levels below.
1.Level 1 — Customer Support
Raise your complaint with our customer support team. We aim to acknowledge complaints within 48 hours and resolve them within 7 working days.
Phone: +91-9008743131
2.Level 2 — Grievance Redressal Officer (Digital Lending)
If your complaint is not resolved at Level 1, or you are dissatisfied with the resolution, you may escalate to our designated Grievance Redressal Officer for digital lending, appointed in line with the Reserve Bank of India’s Guidelines on Digital Lending. Complaints at this level are addressed within 15 working days.
Name: Amit Kumar Bansal
Designation: Grievance Redressal Officer
Ready Leasings Pvt. Ltd.
90 Phears Lane, 3rd Floor, Room No. 303, Kolkata, West Bengal - 700012
Email: grievance@paisadaily.money
Phone: +91-9008743131
Working hours: Monday–Saturday, 10:00–18:00 IST
3.Level 3 — Reserve Bank of India
If your complaint is not resolved within 30 days, or you remain dissatisfied, you may escalate to the Reserve Bank of India under the RBI Integrated Ombudsman Scheme, 2021:
- RBI Complaint Management System (CMS): cms.rbi.org.in
- RBI Contact Centre (toll-free): 14448
- Sachet portal (for reporting unauthorised entities): sachet.rbi.org.in
Turnaround Times
- Acknowledgement of complaint: within 48 hours;
- Resolution at Level 1: within 7 working days;
- Resolution at Level 2: within 15 working days;
- Overall resolution: within 30 days, after which you may approach the RBI Ombudsman.